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Terms &

Cancellation Policy

In salon and telephone bookings require a 50% deposit for selected services.


Should you cancel with less than 48hrs notice you will not receive a refund and this deposit can not be transferred to a future appointment.


Should you need to reschedule with more than 48hrs notice, please call the salon to do this and your deposit will be transferred to your future appointment.


Should you need to cancel (and do not wish to re book) with more than 48hrs notice you will receive a refund less 5% administration charge.


Should you give less than 48hrs notice for cancellation you will need to pay in full for the missed service In addition to the service that you wish to book in order to secure your future appointments.


Extensions have a bespoke deposit system in place with the individual stylist please speak to your stylist.

Gift Voucher Terms and Conditions

Grateful Heads Ltd. is not responsible for lost vouchers. Vouchers are not redeemable for cash. Vouchers expire on 31st December of the year following the year in which it was purchased unless otherwise stated. Gift vouchers must be presented at time of appointment.

Tag us to win terms and conditions


Tag Grateful heads on Facebook @gratefulheads or Instagram @gratefulheadsessex and you will be entered in to a quarterly draw to win a selection of hair products. Winner will be chosen at random. Multiple entries allowed. Prize is not redeemable for cash. If prizes are not claimed within 3 months of being drawn, they will go in to the next draw.

Terms and Conditions ("Terms")


Last updated: 01 December 2020


Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website operated by Grateful Heads Limited ("us", "we", or "our").


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.


By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.



Links to other web sites


Our Service may contain links to third-party web sites or services that are not owned or controlled by Grateful Heads Limited


Grateful Heads Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Grateful Heads Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.




We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material we will try to provide at least 10 working days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.


Contact Us


If you have any questions about these Terms, please contact us.

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